Risk level: Low risk
Payment orchestration for delivery and on-demand services
An on-demand order is paid in the seconds between tapping the button and the courier leaving, so the method must be the one already on the phone. Orchestration gives the platform's PSP Apple Pay and Google Pay, UPI in India, QRIS in Indonesia, MoMo in Vietnam, Kaspi Pay in Kazakhstan, routes each payment to the provider that confirms it fastest, routes courier payouts over instant rails and journals every order.
What goes wrong without orchestration
- The app shows a card form in markets where people pay with UPI, QRIS, MoMo or Kaspi Pay, and the order is abandoned on the last screen.
- A wallet provider has an outage during the evening peak, and nothing switches the traffic to another provider.
- Courier payouts are a weekly file, and a courier whose payout failed finds out on Friday.
What orchestration changes
Apple Pay and Google Pay for one-tap payment; routing of each payment to the provider with the fastest confirmation and cascading to another provider or method when one is down; local methods per market; payouts to couriers and partners over instant rails with a status per payout; limits per terminal; every order’s payment, refund and payout journaled for five years with a trace. The platform’s PSP enables the methods from the catalogue; the licensed provider settles the funds.
Payouts to couriers
- India: UPI to the courier’s UPI ID, instant.
- Kazakhstan: Kaspi Pay, the wallet most couriers already have, on request.
- Indonesia and Vietnam: QRIS and MoMo collect orders; they have no payout flow. The platform runs under the licensed client’s registration; the licensed local provider performs the intermediation.
Typical methods
Frequently asked questions
Which methods pay couriers and partners?+
Who holds the licence?+
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- ✓ Not a financial institution
- ✓ Money never passes through us
- ✓ Built to PCI DSS requirements